Who We Are
The Hackney is a wedding and events venue located at 503 Hackney Road, London E2 9ED. We are operated by Hackney Coffee Group Ltd, a registered business in England and Wales.
Contact us:
- Email: jon@thehackney.co
- Phone: +44 20 7961 1604
- Address: 503 Hackney Road, London E2 9ED
What Information We Collect
We collect personal information in several ways:
Information You Provide
- Contact forms: When you submit enquiries through our website, we collect your name, email address, phone number, event date, and message
- Tour bookings: We collect names, contact details, and preferred dates when you check availability or book a tour
- Email communication: When you subscribe to our mailing list, we collect your email address
- Payment information: When booking events, payment details are processed securely through Stripe and are not stored on our servers
Information Collected Automatically
- Cookies and tracking: We use cookies to remember your preferences and understand how you use our website
- Analytics: We collect data about your browser type, pages visited, time spent, and location using Google Analytics 4
- Server logs: Our hosting provider Cloudflare collects standard server logs including IP address and access times
How We Use Your Information
We use the personal information we collect for the following purposes:
- Service delivery: To respond to your enquiries, provide quotes, confirm bookings, and manage your event
- Customer communication: To send you tour confirmations, event details, and important updates about your booking
- Marketing (with consent): To send you newsletters, event updates, and promotional content via Klaviyo email marketing. You can opt out at any time
- Website improvement: To analyse how our website is used and improve user experience through Google Analytics
- Customer relationship management: To manage enquiries and customer relationships using HubSpot CRM
- Business operations: To process payments, fulfil legal obligations, and manage our business records
We do not share your data with third parties except where necessary to deliver our services or with your explicit consent.
Third-Party Services
We use the following third-party services to operate our website and manage customer relationships:
HubSpot
We use HubSpot CRM and forms to manage customer enquiries and communicate with you. HubSpot processes your name, email, phone number, and event details. HubSpot is GDPR compliant and stores data securely. HubSpot Privacy Policy
Klaviyo
We use Klaviyo for email marketing. If you subscribe to our mailing list, your email address is stored with Klaviyo and used to send you newsletters and promotional emails. You can unsubscribe at any time by clicking the link in any email. Klaviyo Privacy Policy
Google Analytics 4
We use Google Analytics 4 to understand how people use our website. This collects anonymised data about pages viewed, time spent, and visitor location. Google Analytics does not identify individual users. Google Analytics Privacy
Stripe
We use Stripe to process payments securely. We do not store your card details on our servers. Stripe handles all payment information in compliance with PCI-DSS standards. Stripe Privacy Policy
Cloudflare
Our website is hosted and delivered globally through Cloudflare. Cloudflare processes standard web traffic data including IP addresses and request information. Cloudflare Privacy Policy
Cookies
Our website uses cookies to improve your experience:
- Essential cookies: Required for website functionality (navigation, forms, security)
- Analytics cookies: Used by Google Analytics to understand how visitors use our website
- Marketing cookies: Used to remember your preferences and deliver relevant content
When you first visit our website, you will be asked to consent to non-essential cookies. You can change your cookie settings at any time through your browser settings.
Your Rights Under UK GDPR
Under the UK General Data Protection Regulation (GDPR), you have the following rights:
- Right of access: You can request a copy of the personal information we hold about you
- Right to rectification: You can ask us to correct inaccurate or incomplete information
- Right to erasure: You can request that we delete your personal information (right to be forgotten)
- Right to restrict processing: You can ask us to limit how we use your information
- Right to data portability: You can request your information in a portable format
- Right to object: You can object to us processing your information for marketing or other purposes
- Rights related to automated decision-making: You have rights relating to decisions made about you by automated means
To exercise any of these rights, please contact us at jon@thehackney.co with details of your request.
Opting Out and Marketing Preferences
You can opt out of marketing communications at any time by:
- Clicking the unsubscribe link in any email we send you
- Emailing us at jon@thehackney.co to request removal from our mailing list
- Replying to any marketing email with your preference
Please note that opting out of marketing does not stop us sending you important transactional emails about your booking or event.
Data Retention
We retain your personal information for as long as necessary to provide our services and meet our legal obligations:
- Enquiry data: Retained for 2 years after final communication
- Booking information: Retained for 7 years for tax and legal purposes
- Mailing list data: Retained until you unsubscribe
- Analytics data: Retained in aggregated form by Google Analytics
- Cookies: Retained according to their expiry dates (typically 1 - 2 years)
Security
We take the security of your personal information seriously. We use:
- HTTPS encryption for all website traffic
- Secure servers hosted by Cloudflare
- PCI-DSS compliant payment processing via Stripe
- Access controls and secure authentication for staff
- Regular security monitoring and updates
While we implement strong security measures, no online service is completely secure. If you believe your personal information has been compromised, please contact us immediately.
Children's Privacy
Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will delete such information and notify the parent or guardian.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by email or through a notice on our website. Your continued use of our website following the posting of revised Privacy Policy means that you accept and agree to the changes.
Contact Us
If you have any questions about this privacy policy or our privacy practices, please contact us:
- Email: jon@thehackney.co
- Phone: +44 20 7961 1604
- Address: 503 Hackney Road, London E2 9ED
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority for data protection. Visit ico.org.uk for more information.